Privacy Policy
Last updated: November 10, 2026
Hamido Baklava is operated by 9185-0982 Québec inc. (Québec enterprise number 1164579741), 1650 Rue Saint-Zotique Est, Montréal (Québec) H2G 1H4. This policy explains what personal information we collect on hamidobaklava.ca, why, and what your rights are under Québec's Act respecting the protection of personal information in the private sector (Law 25).
Person in charge of personal information
The person in charge of the protection of personal information at Hamido Baklava can be reached at info@hamidobaklava.ca, by phone at +1 (438) 375-6367, or by mail at the address above (attention: Privacy).
What we collect and why
We only collect what we need to prepare, deliver and follow up on your order:
- Name, email and phone number: to confirm your order, contact you about it and send you a receipt.
- Delivery address (delivery or shipping only): to calculate the delivery fee, deliver or ship your order.
- Order details and notes: the products, the date and time you chose and any note you leave for the shop.
We do not see or store your card number. Payments are processed by our payment provider, which handles your card details under its own security standards.
We do not sell your information, we do not use it for advertising and we do not create a customer account for you.
Who receives your information
Only the service providers needed for your order, and only what they need:
- Payment provider (Stripe or Clover): to process your payment.
- Address lookup (OpenStreetMap or Google Maps): your delivery address, to measure the distance from the shop.
- Couriers (Uber Direct for local delivery, Purolator for shipping): your name, phone number and delivery address.
- Hosting and email: the website, the order database and order emails are hosted with our hosting provider.
Some of these providers store information outside Québec (for example in the United States). Before using them, we assessed that they protect personal information adequately.
Cookies and storage on your device
We do not use advertising or tracking cookies. Your browser keeps your cart and the list of your recent orders on your own device (local storage) so they are still there when you come back; you can clear them at any time from your browser settings.
How long we keep it
Orders and receipts are kept for 6 years, as required by tax law. We do not keep personal information longer than needed for these purposes.
Your rights
You can ask us at any time to:
- see the personal information we hold about you and get a copy of it;
- correct information that is wrong or incomplete;
- delete information we no longer need, or stop using it (withdraw your consent).
Write to the person in charge above. We answer within 30 days. If you are not satisfied with our answer, you can contact the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).
Security and incidents
Access to orders is limited to our staff, with a password. If a confidentiality incident could cause you serious harm, we will notify you and the Commission d'accès à l'information, as the law requires.
Changes
If we change this policy, the new version will be posted on this page with its date.